Shipping Policy, Return & Exchange Policy

Shipping and returns

We do not offer returns as standard. But please contact us if you would like to return a product and we will deal with each issue on a case by case situation.



Please bare in mind with orders we are a small company, but we do aim to dispatch orders as quickly as possible. We aim to place your order and post within four days. Please contact us if an urgent order. 

We offer First class shipping as standard

We can ship internationally and we can provide combination postage. Please contact us when making your order. 


At Isa Rose we believe that beauty doesn't have to create so much waste. So to reduce our impact we package all of our products sustainably. We also offer refills, so pop your glass pot back to us in the post and we will refill for a discounted fee.